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Grievance Redressal
- Jesse College has constituted a Grievance Redressal Cell with five members to probe into the students’ grievances. It redresses the grievances at individual and class level and grievances of common interest. Complaints dropped in the ‘Suggestion Box’ by students and other oral and written complaints are also redressed.
- The departmental level grievances are attended by the concerned class mentors along with the Heads of the Departments.
- The coordinators of various clubs and associations act as facilitators to sort out the grievances pertaining to various clubs and associations.
- Unresolved grievances at the departmental and association levels are referred to the Grievance Redressal Cell of the institution. The students can approach the Grievance Redressal Cell of the institution with their complaints of common interest too. They can drop their complaints in the suggestion box or directly communicate them to the principal.
- Depending on the seriousness of the problem, the issues are settled by the Cell or by the Principal in consultation with the other members of the management, parents and faculty. The collective efforts of the management, department heads, class mentors, coordinators of clubs and associations and the Grievance Redressal Cell resolve the complaints promptly and efficiently.
At Jesse College, a commerce PU college in Bangalore we are committed to maintaining transparency, accountability, and the highest standards of ethics and fairness in all our operations. We understand that from time to time, students, faculty, staff, or other stakeholders may encounter concerns or grievances that require attention and resolution. Our Grievance Redressal mechanism is designed to ensure that your concerns are heard, addressed promptly, and resolved effectively.
Our Commitment
We believe that a well-functioning Grievance Redressal system is essential to creating a harmonious and conducive learning and working environment. Our PCMC Colleges in Bangalore commitment to addressing grievances is rooted in the following principles:
Fairness: We treat all grievances with impartiality, ensuring that each complaint is thoroughly investigated, and action is taken based on its merits.
Confidentiality: We respect your privacy and maintain strict confidentiality throughout the grievance resolution process.
Timeliness: We are dedicated to resolving grievances in a timely manner, keeping you informed of the progress and expected timelines for resolution.
Accessibility: We have made the Grievance Redressal process easily accessible to all stakeholders, with clear guidelines and contact information.
How to Lodge a Grievance
Lodging a grievance at Jesse College BCA courses in Bangalore is a straightforward process. We encourage you to follow these steps:
Informal Resolution: In many cases, concerns can be resolved informally. We recommend that you first attempt to discuss your issue with the relevant faculty member, department head, or supervisor to seek a mutually agreeable solution.
Formal Grievance Submission: If your concern remains unresolved after attempting informal resolution, you may choose to file a formal grievance. To do so, please follow these steps:
a. Complete the Grievance Form: Obtain and complete the Grievance Form, available on our website or from the College’s administrative office.
b. Provide Supporting Documents: Attach any relevant documents or evidence that can help us understand and investigate your grievance thoroughly.
c. Submit the Form: Submit the completed Grievance Form along with supporting documents to the designated Grievance Redressal Officer (GRO). The GRO’s contact details are available on our website and campus notice boards.
Grievance Redressal Officer (GRO)
Our designated Grievance Redressal Officer is responsible for overseeing the grievance resolution process. The GRO plays a crucial role in ensuring that your concerns are addressed appropriately and in a timely manner. You can contact the GRO directly for guidance and assistance throughout the process.
Monitoring and Feedback
We believe in continuous improvement. To enhance our Grievance Redressal mechanism, we encourage all stakeholders to provide feedback on their experiences with the process. Your feedback is invaluable in helping us refine and strengthen our commitment to transparency and accountability.
At Jesse College, a commerce PU college in Bangalore we believe that a strong Grievance Redressal mechanism is essential to maintaining a harmonious and conducive learning and working environment. We are dedicated to upholding the highest standards of fairness, ethics, and transparency in addressing concerns and grievances.
Your feedback and engagement in the Grievance Redressal process are essential components of our commitment to continuous improvement. We thank you for choosing Jesse College as your educational institution and look forward to working together to ensure that your concerns are addressed promptly and fairly.
If you have a grievance or require assistance with the Grievance Redressal process, please do not hesitate to reach out to our designated Grievance Redressal Officer (GRO) using the contact information provided on our website.
Thank you for being a valued member of the Jesse College community.